Legal & Privacy

Privacy Policy

Effective Date: January 1, 2026

ThaiPrivateCar (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in compliance with the Thailand Personal Data Protection Act (PDPA). This policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

To provide you with our private car services, we collect the following information:

• Personal Details: Full name, email address, phone number, and country code.
• Booking Details: Pick-up/drop-off locations, flight numbers, hotel details, and service dates.
• Payment Information: Credit/debit card details processed securely through our payment gateway, Omise. We do not store your full card numbers on our servers.

2. How We Use Your Information

We use your information strictly for the following purposes:

• To process your booking and provide the requested transportation services.
• To communicate with you regarding your booking, including updates and customer support.
• To process secure online payments.
• To comply with legal and tax obligations in Thailand.

3. Data Sharing

We do not sell your personal data. We only share necessary information with trusted third parties to fulfill your booking, such as the assigned driver and the Omise payment gateway. These parties are bound by confidentiality obligations.

4. Your Rights

Under the PDPA, you have the right to access, correct, or delete your personal data. You can manage some of this data directly through the “My Profile” section, or you may contact us at booking@thaiprivatecar.com for assistance.

Terms & Conditions

Welcome to ThaiPrivateCar. By making a booking, you agree to the following terms and conditions.

1. All-Inclusive Pricing

Our prices are all-inclusive. Tollway fees, parking fees, and fuel are included in the final price. (Exception: For Bangkok Charter tours, tollway and parking fees must be paid in cash on-site). No additional cash is required on arrival for other services.

2. Payment and Confirmation

Full payment is required securely online via credit/debit card or Google Pay at the time of booking. Your booking is only confirmed once the payment has been successfully processed and you have received a confirmation email.

3. Cancellation and Refund Policy

If you need to cancel your booking, please contact us as soon as possible. Refunds are processed as follows:

• More than 2 days before service: Full refund.
• Less than 2 days before service: Non-refundable.

Note: For full refunds, any transaction or processing fees charged by the bank or payment gateway will be deducted from the refund amount according to their respective policies. The processing time for the refund will also depend on your bank’s policy.

4. Vehicle and Driver

We reserve the right to substitute the vehicle type with a similar or larger vehicle if the originally requested vehicle is unavailable due to unforeseen circumstances (e.g., maintenance, accidents). Our drivers are professionally licensed and vetted for your safety.

5. Passenger Responsibility

Passengers must wear seatbelts at all times. Any damage caused to the vehicle by the passenger (e.g., vomiting, physical damage) may incur additional cleaning or repair fees. Please be ready at the agreed pick-up time; waiting times of up to 90 minutes for airport pickups and 30 minutes for hotel pickups are included. After that, an additional fee may apply.

6. Liability

ThaiPrivateCar and its operators (Pichan Transport and Tours Co., Ltd.) are not liable for delays or failures in performance resulting from events beyond our control, including but not limited to traffic accidents, severe weather, or road closures. We will, however, make every effort to ensure alternative arrangements are made promptly.